Talking to an AI assistant: what can you expect?

E-mailing, messaging or calling Prima Zaak? Then our AI assistant answers first. For many people this is new. So here is a short explanation of how it works.

Do you know who you are talking to?

Yes. The assistant always says that it is an AI. It doesn’t pretend to be a person. We think that goes without saying, and it is also required by law.

What does the assistant do for you?

• Answer your questions about your website, the price and how everything works.
• Take in changes, such as new opening hours or a different photo.
• Take your message, in the evening and at weekends too.
• Talk in Dutch or English. More languages will follow later.

In these first months, a person reads every written answer before it is sent. That is why an answer sometimes takes a little longer.

What doesn’t the assistant do?

• No agreements on price or terms.
• No signing of contracts.
• No decisions about you.

Agreements are always made with a person. We confirm them by e-mail or on paper.

Can you always speak to a person?

Yes. Just tell the assistant, by e-mail, WhatsApp or phone. For example: “Can I speak to someone?” Then a person takes over or calls you back.

Why an AI assistant?

Because that way your question is picked up outside office hours too. And because it saves us a lot of time. You don’t have to pay for that time. That is why a website from Prima Zaak is possible from €39 per month.

Feel free to try itE-mail your question to info@primazaak.nl. Or call 06 38 27 27 68. Prefer a person? Just say, and a person will call you back. More answers are on the questions page.

You always know who you are talking to.